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General WordPress Questions

What is WordPress? +-

WordPress is web software for creating blogs and websites. WordPress started out as a blogging platform, but has evolved into a Content Management System (CMS). Whether you want to set up a one page blog or a full blown commercial website, WordPress can handle your needs. For more information about WordPress, head straight to the source: http://wordpress.org

How does WordPress work, and what are themes? +-

WordPress is a Content Management System (CMS) that operates solely in the browser. You can very easily install WordPress on your web host; in fact, most web hosts provide an easy option to auto install WordPress for you. Once installed, you simply create new posts and pages that will serve as your site's content.

WordPress themes account for the stylization of your content, and can be changed through the WordPress Dashboard with just a few clicks. Changing a theme can completely change the way in which your content is presented. WordPress comes packaged with a few basic themes, but you can install new themes to provide your site a look different from other WordPress sites that use the default themes. At 69signals, we offer unique themes that can be used on your WordPress site.

How do I install a theme? +-

Begin a new theme installation by first uploading the theme files. The theme files can be uploaded in one of two ways:

  • FTP Upload:
    1. Unzip the theme.zip file
    2. Upload the unzipped theme folder into the /wp-content/themes/ folder on your server
  • WordPress Dashboard Upload:
    1. Navigate to Appearance > Add New Themes > Upload
    2. Click to browse and select the zipped theme folder (do not unzip the theme files prior to upload)
    3. Click “Install Now” to upload and install the theme

Once the theme is uploaded, activate it by navigating the Themes page (Appearance > Themes), and click to activate your chosen theme.

Account and Pre-purchase Questions

How can I purchase a theme? +-

Theme purchases are available via the theme page. With your purchase you receive access to the theme files, documentation, and the support for your theme.

Can I use 69signals themes on WordPress.com? +-

No, 69signals themes are not available for use on a WordPress.com free hosted account.

Can I try out a theme prior to purchase? +-

No, we do our best to showcase the themes as we'd see them being used.

If I'm not satisfied with my purchase, can I get a refund? +-

We offer a 30-day no-questions-asked refund policy to all customers. If you are not satisfied with our products for whatever reason, then simply let us know within 30 days of purchase and we’ll refund you immediately.

How long does support last? +-

As a customer, you have access to the support for an indefinite period.

Can I install 69signals themes on multiple sites? +-

With an extended license, you use our products on unlimited domains.

Do you support the latest version of WordPress? +-

Yes, we code our themes to be compatible with the most two recent releases of WordPress. All themes are reviewed to ensure they work with WordPress updates. Also, each theme page lists the minimum WordPress version required for the theme to properly function.

With which browsers are the themes compatible? +-

We test and support all of our themes in all major browsers. That means our themes will work in Internet Explorer 8, 9 and 10, Chrome, Firefox, Safari, and Opera.

Do you offer customization support? +-

While we are more than happy to help with minor changes (adding/editing a few lines of CSS), more extensive changes will need to be handled by a developer. If you are in need of a developer, send us a message, and we will connect you with our customisation team.

Theme Questions

How do I update my theme? +-

If your theme is out of date, you will see a notice on your WordPress Dashboard. Click the notice to get more complete information about the update as well as further instructions on how to update.

How do I get support? +-

Once you have made the purchase, simply head to the support page to begin asking your questions. Please keep in mind that the majority of the team is India based (GMT +5.5), so please be aware of the time difference.

Yes, you are free to change copyright information in the footer as you see fit.

Can I easily translate a 69signals theme? +-

All of our themes are localized and include default .po and .mo files. These are the files that you can use to easily translate a theme using Poedit. You can also use any one of the translation plugins available from http://wordpress.org to help you in the translation process.

Can I use a theme for a client's site? +-

Yes. With an extended license, you are permitted to use them for personal or commercial use as well as to install on multiple domains.

Do you offer customization/design services? +-

Yes, we do offer customization or design services. You can contact us via this contact form.

Do 69signals themes work with child themes? +-

Yes, our themes are 100% child theme friendly. If you are unfamiliar with child themes, a child theme is a theme that inherits the functionality of another theme, which is its parent theme. Child themes are the easiest way to modify an existing theme. Basically, you modify your child theme, and these changes override the functionality/presentation of the parent theme. This enables you to safely update the parent theme without losing your modified code. To learn more about Child Themes and how to work with them, please visit http://wordpress.org/child-themes.

Plugin Questions

Does 69signals offer support for plugins? +-

We do not support 3rd party plugins. There are simply too many out there for us to support them all. We do our best to ensure that our themes will be compatible with the most popular plugins, but we do not offer support for those plugins.